Facilities Maintenance Contract Support Job, Romford

A family-owned building services contractor has a new and exciting opportunity for a Contract Support to join their maintenance and aftercare team. The successful candidate will assist the FM Helpdesk team and the Operations Manager with day-to-day production of quotes and engineer assistance.

Main tasks & accountabilities

• Producing quotes from the information provided my engineers. Submitting quotes direct to clients.
• Liaise with Helpdesk staff to ensure the quotes are submitted in accordance with the client KPI’s.
• Ensure the documentation used to compile the quotes are kept on record to enable the timely turnaround of works when quotes are authorised.
• Liaise with engineers whilst they are on site to obtain materials required for reactive works or update Helpdesk staff of costs to enable works to continue.
• Resolve material issues whilst engineers are on site.
• Liaise with the supply chain when producing the quotes (where required).
• Liaise with Helpdesk and aftercare team when working on client portals – uploading quotes or updating job status.
• Assist with checking engineers job sheets for materials required / continuation of work where additional costs may be incurred.
• Raising jobs, ordering materials, and checking them.
• General administration including the creating spreadsheets, updating database (Coins), costing of material and labour for invoicing and associated client and internal reporting.
• Working with the Helpdesk Manager to raise subcontractor orders where required
• Perform any other tasks, duties, and responsibilities appropriate to your position and

any other reasonable duties specifically assigned to you.

• Assisting the Helpdesk Manager in the production of planned maintenance quotes/tenders

Essential Skills

• M&E experience
• Experience in compiling quotes and producing financial reports (cost and sales reports)