Guest Services Manager Job, British Virgin Islands

Job Summary

Guest Services Manager Job, British Virgin Islands

The Job: Minimum 3 Years supervisory or management experience in a 5* resort or property Extensive experience of Events and Reservations management Rooms/Housekeeping Experience Practice a hands-on approach Training in POS Systems- Particularly Protel or Reservations Assistant an advantage Excellent knowledge and understanding in Microsoft Excel and a high level of computing skills Bar or […]

  • British Virgin IslandsJob location
  • US$43000 - US$50000 per annum + NET salary+ housing+food allowance++Estimated job salary
  • Permanent (Full-Time)Employment type
Job Description

Guest Services Manager Job, British Virgin Islands

The Job:

  • Minimum 3 Years supervisory or management experience in a 5* resort or property
  • Extensive experience of Events and Reservations management
  • Rooms/Housekeeping Experience
  • Practice a hands-on approach
  • Training in POS Systems- Particularly Protel or Reservations Assistant an advantage
  • Excellent knowledge and understanding in Microsoft Excel and a high level of computing skills
  • Bar or restaurant experience an advantage
  • Strong accounting & Cash Handling skills essential
  • Excellent written and verbal communication levels
  • You must hold a valid driving license
  • Experience of Guest Relations an advantage
  • Overseas or Caribbean experience an advantage

The Person:

  • Excellent planning and organisational skills
  • A passion for making exceptional holidays
  • Anticipating guest needs ad facilitating the small touches that enhance the guest experience
  • Ability to motivate a team of people to work together
  • Happy to be hands on
  • High sense of responsibility with regard to safety issues
  • Strong communication skills
  • Works well and able to perform gracefully under pressure
  • High degree of attention to detail
  • Passion and pride in work
  • Sense of fun
  • Strong training and coaching skills
  • Calm in emergency situations
  • Resourceful approach – able to troubleshoot and manage complex logistical challenges in the event of a change of plan
  • Excellent level of written English
  • Able to work with and accommodate different cultures
  • Able to perform gracefully under pressure
  • Excellent guest contact skills/socially confident