Helpdesk Administrator Job, Romford

Job Summary

Helpdesk Administrator Job, Romford

A family-owned building services contractor has a new and exciting opportunity for a Help-desk Administrator to join their specialist fit-out, maintenance and aftercare team. The successful candidate will have previous M&E knowledge and assist the Help-desk team with day-to-day production of quotes and engineer assistance. Main tasks & accountability’s Producing quotes from the information provided […]

  • Romford (London, England)Job location
  • Up to £25000 per annumEstimated job salary
  • Permanent (Full-Time)Employment type
Job Description

Helpdesk Administrator Job, Romford

A family-owned building services contractor has a new and exciting opportunity for a Help-desk Administrator to join their specialist fit-out, maintenance and aftercare team. The successful candidate will have previous M&E knowledge and assist the Help-desk team with day-to-day production of quotes and engineer assistance.

Main tasks & accountability’s

  • Producing quotes from the information provided my engineers. Submitting quotes direct to clients.
  • Liaise with Help-desk staff to ensure the quotes are submitted in accordance with the client KPI’s.
  • Ensure the documentation used to compile the quotes are kept on record to enable the timely turnaround of works when quotes are authorised.
  • Liaise with engineers whilst they are on site to obtain materials required for reactive works or update Help-desk staff of costs to enable works to continue.
  • Resolve material issues whilst engineers are on site.
  • Liaise with the supply chain when producing the quotes (where required).
  • Liaise with Help-desk and aftercare team when working on client portals – uploading quotes or updating job status.
  • Assist with checking engineers job sheets for materials required / continuation of work where additional costs may be incurred.
  • Raising jobs, ordering materials, and checking them.
  • General administration including the creating spreadsheets, updating database (Coins), costing of material and labour for invoicing and associated client and internal reporting.
  • Working with the Help-desk Manager to raise subcontractor orders where required
  • Perform any other tasks, duties, and responsibilities appropriate to your position and

any other reasonable duties specifically assigned to you.

  • Assisting the Help-desk Manager in the production of planned maintenance quotes/tenders

Experience

  • M&E experience is essential