Residential Facilities Manager Job, Kensington and Chelsea
A fantastic opportunity to join a leading Managing Agent based in London has arisen in their Residential Team for a Regional Facilities Manager. This is a great position where you will be looking after some of the finest real estate, covering 40 multi-tenanted properties across Kensington and Chelsea.
The Regional Facilities Manager will support the Property Management team in the delivery of high-quality property management services for the benefit of the clients and tenants.
The successful candidate will have a real passion for real estate and excellent customer service skills.
Responsible for managing the facilities of a portfolio of buildings, providing excellent client and tenant service, and building administration.
Monitor all site personnel on a day-to-day basis and feedback any performance or conduct issues to the relevant General Manager.
Pass on residents’ enquiries to the General / Resident Services Manager the same day.
Attend client meetings as required.
Inspect all properties on a monthly basis
Ensure that high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within property budget constraints.
Source quotes for insurance claims purposes, instruct and manage repairs and maintenance using the relevant client systems.
Source quotes for any repair works above £750, gaining best value for money and present to the client for approval.
Evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification.
Tender, procure and manage maintenance agreements
Monitor contractor performance and quality of works conducting random spot checks, providing feedback on performance via the relevant CAFM systems and service line champions.
Monitor project works and keep the Senior Portfolio Manager up to date on progress and issues.
Liaise with site staff regarding any risk assessment actions raised, provide support and guidance to ensure they are closed within the relevant timescales to a satisfactory manner
Ensure that the General Manager is kept fully informed as to site issues at all times and hold face to face meetings with the office / site-based property management teams on a regular basis. Attendance at internal meetings as required.
Establish and implement best practice, whilst ensuring safe working practices are complied with at all times.
Ensure appropriate, clear communication lines are established and maintained with all relevant parties, to include property managers, accounts team, residents, suppliers and clients.
Mobilisation of new sites as requested and efficient hand over of sold/lost sites to incoming agents.
Skills, Knowledge and Experience
Proven Residential Facilities Management experience – AIRPM or equivalent industry recognised qualification preferred
Self-motivated individual with excellent interpersonal skills
Excellent organisational and time management skills with a degree of flexibility
Ability to handle a large number of projects with a broad range of customers, suppliers, and site-based team members
Experience and knowledge of achieving high standards in property management on multi let sites
Knowledge and understanding in preparation of operational expenditure budgets; ensuring agreed times and costs are adhered to.
NEBOSH or IOSH qualified – desirable
Strong overall experience in a similar environment.
Full driving license
Mon – Fri 09:00 – 17:30 (Hybrid working model)
Salary £45,000 – £50,000