Senior Customer Success Manager Job, Liphook

Job Summary

Senior Customer Success Manager Job, Liphook

Job title: Senior Customer Success Manager Salary: £33,000 - £40,000 + renewals commission Location: Home / Commutable to HQ in Hampshire Industry: Meetings & Event Technology

  • Liphook (Hampshire, England)Job location
  • £33000 - £40000 per annum + + Commission & BenefitsEstimated job salary
  • Permanent (Full-Time)Employment type
Job Description

Senior Customer Success Manager Job, Liphook

Job title: Senior Customer Success Manager

Salary: £33,000 – £40,000 + renewals commission

Location: Home / Commutable to HQ in Hampshire

Industry: Meetings & Event Technology

The UK’s No.1 rated SaaS-based Meeting & Event Technology provider used by 1000’s of global corporations and education establishments with a Trustpilot rating of 4.8/5 is looking for a Senior Customer Success Manager to join their team.

We are looking for a tech & social media savvy, problem solver that’s customer-focused and success-driven. You’ll be training, supporting and developing a customer base, working in a supportive team environment.

As a Senior Customer Success Manager your duties will include –

  • Onboarding, training, nurture, consultation, support, managing risks, issues and potential churn.
  • Assisting in customer training presentations & responsibility for training your own customers.
  • Managing the annual renewals of your accounts (sector specific responsibility).
  • Collecting customer reviews to help support business strategy and values.
  • Supporting to onboard new users and increase usage.
  • Providing advice and support to customers
  • Inputting all information and scheduling follow ups in our CRM (Salesforce).
  • Responding to and qualifying in-bound enquiries from new and existing customers (sector specific responsibility).
  • Delivering outstanding service standards and going above and beyond to ensure customer satisfaction and retention.

The successful Senior Customer Success Manager will have the following skills/experience –

  • Previous customer service, success, or renewals experience would be preferred
  • Tech-savvy & media savvy
  • Highly motivated with excellent communication skills
  • A great team player, confident and great with people, and building relationships
  • Excellent problem-solving skills

Reason to join –

  • Thorough training and continual coaching and development
  • Company smartphone & laptop
  • Flexible working hours & remote working
  • 25 days holiday + bank holidays + your birthday off
  • KPI driven commission structure
  • Company social activities
  • Gym membership contribution
  • Bike to work scheme
  • Private medical insurance

To apply for this position of Senior Customer Success Manager please click on the button shown or contact Zeshan Ghulam for further details.