Technical Services Manager (Data Centre) Job, West Sussex
A global Data Centre Specialist based in West Sussex are currently recruiting for a Technical Services Manager to join their team.
As the Technical Services Manager you will be responsible for managing the engineering function and being the technical authority for operating and maintaining the business-critical services.
As the successful candidate you will help deliver best in class services to the existing customer base of over 150 contracts worldwide.
The Operational Services Business unit are responsible for maintaining, operating, and managing customer data centre and critical environments. From preventative maintenance and emergency response services to 24×7 help desk and remote monitoring services.
Purpose
- To control activities, both operationally and strategically, which deliver safe, resilient, and reliable operating environments supporting client business critical operations
- To develop and champion departmental processes to ensure the efficient and compliant delivery of all services.
- To be the central point of technical knowledge within Operational Services.
Key Skills & Duties
- Responsibility for delivering Technical Services standards.
- Setting, implementing, and applying technical standards and best practice
- Monitor and audit compliance with applicable standards and QA procedures
- Responsibility for effective delivery of technical support services against the commercial requirements of the contract.
- Providing ad-hoc technical support to customers and engineers by phone
- Responsible for incident and root cause analysis reporting
- Develop and maintain relationships with key customers, contractors & vendors
- Develop new methods, guidelines and policies to facilitate efficient service delivery
- Ensure compliance through staff technical and non-technical training
- Develop the operational “Normal and Emergency” condition plans for safe and effective engineering delivery
- Establishing and maintaining Site’s HV Authorised Person register
- Assist in the development and implementation of Service Continuity and Risk Plan
- Working with the HSE representative ensure all works are planned and executed under the jurisdiction of the Company Safety Rules.
- The management, development and implementation of Risk Assessments, Method Statements and Permit to Work.
- Managing and maintaining Risk Management systems
- Escalation point on Out of Hours call out rota
- Manage and assess staff performance and conduct performance appraisals
- To be actively involved in the hiring and training of the new employees
- Report on department performance in management meetings
- Responsible for weekly and monthly Technical Management meetings
Person Specification (Key Competencies)
- Thorough technical knowledge and experience of operations and maintenance of Data Centre critical services
- Knowledge of the current legislation and mandatory standards relating to safe working practices
- Excellent interpersonal skills with ability to communicate effectively at all levels
- Ability to manage workloads
- Experience of working effectively as part of a team
- Good customer relationship and service skills
- Extremely organised and methodical, pays attention to detail
Qualifications & Experience
- Data centre operations experience
- Experience of B2B customer service
- Experience of liaising with multiple disciplines to drive solutions to complex operational issues within a critical environment.
- Technically qualified in appropriate engineering disciplines
- 3rd party vendor operational management
- IOSH – Managing Safely