Training & Quality Assurance Manager Job, Grenada

The Training Manager will help train and develop Team Members along other resort department leaders responsible for creating memorable experiences for guests, in keeping with the companies standards, while providing skills and career growth to team members. The Training & Quality Assurance Manager shall focus on development and operations training by identifying hotel wide training needs. He or she will monitor and audit service standards and delivery; ensuring execution of the companies specific training and compliance.

Responsibilities:

  • Develop and communicate training strategy and drive execution across the property, including overseeing content and logistics
  • Develop a course catalogue to include course descriptions, objectives, target audience and methods of instructions
  • Conduct service standards audit and provide weekly reports.
  • Conduct resort new hire orientation and immersion along with other leaders
  • Review department orientation(s) and make improvements as appropriate with team leaders
  • Works with Leaders to review key metrics ( LQA, Forbes Travel Guide, Guest Feedback) and plans training activities accordingly
  • Trains managers to train their employees in the needed skills area
  • Manages an effective standards training program and ensures Standards Training
  • Maintains an effective Designated Trainer (or Learning Coach) program
  • Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
  • Works with the Department Manager and assists with the training of new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
  • Organize and assist in conducting supervisor and management training
  • Monitor the Training Activity Program for all departments
  • Data entry into HRIS all property wide training completed
  • Creates and produces a Learning Needs Analysis (LNA) and Training Plan.
  • Provide Team Members with classroom training, demonstrations, on-the-job training, meetings, conferences and workshops
  • Provide performance feedback
  • Conduct continuing education training
  • Monitor management, operations apprenticeship and skill certification programs
  • Serve as a resource for educational/training materials
  • Provide information to management of external learning events (seminars)
  • Coordinate the preparation and revision(s) of departmental training manuals
  • Advise Management on training matters, especially opportunities for improvement
  • Remain current on training technology
  • Remain helpful and courteous at all time to guests, colleagues and team members
  • Maintain a position of high visibility within resort

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  • Grenada (Mississippi, USA)
    Job Location
  • US$30000 - US$42001 per annum + + Housing
    Job Salary/Pay Rate
  • Permanent
    Employment Type
  • Principal
    Job Level

  • Job Category