Client Services Director

Job Title: Client Services Director 
Location: London
Salary: £80,000 – £90,000 + Benefits. 

A well-established, global Property Management Consultancy are currently recruiting for a Client Services Director to lead the operational excellence of one of London’s most dynamic and forward-thinking commercial buildings. 

As the Client Service Director you will be the key point of contact between surveying teams, service partners, occupiers, and the client ensuring smooth day-to-day operations, exceptional service delivery, and alignment with the buildings core values.

Beyond operational leadership, this role plays a pivotal part in shaping a strong sense of place, activating communal spaces, supporting retail engagement, and cultivating a connected, experience-led environment for occupiers across the building and wider estate.

Key Responsibilities

• Team Leadership: Manage and mentor the on-site team, ensuring high standards of professionalism, responsiveness, and collaboration.

• Service Partner Oversight: Coordinate and monitor all contracted services (cleaning, security, M&E, etc.), ensuring SLAs and KPIs are met or exceeded.

• Client & Stakeholder Liaison: Serve as the primary operational contact for the client, occupiers, and surveying team—translating strategic goals into actionable site-level outcomes.

• Placemaking & Community Activation: Curate a vibrant occupier experience by activating communal spaces, supporting events, and fostering a sense of belonging.

• Retail Engagement: Support the activation and leasing strategy of vacant retail units, liaising with potential tenants and integrating retail into the overall placemaking vision.

• Compliance & Safety: Ensure full compliance with health & safety, fire safety, and building regulations. Lead audits and implement corrective actions.

• Sustainability & Innovation: Supporting initiatives that enhance WELL and BREEAM standards.

• Reporting & Budgeting: Provide regular operational and input into the client reports, manage budgets, and support procurement processes for site-related services.

• Crisis & Incident Management: support with emergency response planning and execution, ensuring business continuity and occupant safety.

Skills, Knowledge and Experience

• Proven experience in Senior Facilities or Property Management roles within premium/trophy commercial or mixed-use buildings.

• Strong leadership and interpersonal skills, with the ability to inspire and manage multidisciplinary teams.

• Deep understanding of building operations, compliance, and service delivery frameworks.

• Experience in placemaking, occupier engagement, and community activation, ideally within urban estates or mixed-use environments.

• Familiarity with WELL, BREEAM, Wired Score and other sustainability certifications is required.

• Commercial awareness and experience supporting retail strategy, including tenant liaison and activation of vacant units.

• Tech-savvy, with experience using building management systems and digital platforms.

• Excellent communication and stakeholder management skills.

• Financial acumen and experience managing operational budgets.

• Relevant qualifications in facilities management, engineering, or building services (e.g., IWFM, IOSH, NEBOSH).

Working Hours – 08:30 – 17:00