Operations Manager

Facilities Operations Manager
Location: London
Salary: £50,000 – £60,000

We are working with a well-established Property Management company who are seeking an experienced Facilities Operations Manager to oversee the day-to-day operation of a high-profile mixed-use estate in The City.

Key Responsibilities:

• Manage hard and soft FM services including security, cleaning, waste management, and landscaping
• Oversee reactive helpdesk and maintenance repairs, ensuring issues are resolved within SLA’s
• Lead Health & Safety and statutory compliance across the estate
• Review and manage occupier RAMS and contractor compliance
• Manage incidents and insurance claims
• Support the safe delivery of small events and estate activities
• Maintain strong relationships with occupiers, contractors, and stakeholders

Key Skills & Experience:

• Proven Facilities or Operations Management experience in a retail, mixed-use, or public-realm environment
• Strong knowledge of H&S and compliance requirements
• Experience managing contractors, reactive maintenance, and helpdesk systems
• Confident communicator with a proactive, hands-on approach

Desirable Qualifications:

• IOSH / NEBOSH or similar
• IWFM / BIFM

A fantastic opportunity to manage a prestigious London destination with a strong focus on safety, presentation, and customer experience.