FOH Admin (static)

We have an exciting opportunity for a Front of House Administrator within the Customer Experience team based in London on a permanent basis.  
 

The FOH team member will look after the main front of house for a high-end commercial property in the heart of Mayfair and be the main point of contact for occupiers and field initial queries.  

Key Responsibilities  
 

• Ensure the fundamentals of customer services are followed and delivery to the highest standards
• Deliver a warm welcome and a fond farewell to clients, occupiers, visitors
• Ensure front of house areas are always immaculately presented  
• Adhere to H&S protocols
• Responding to telephone or email enquiries from internal or external clients  
• Ensure property visitor management processes are strictly followed
• Deal with complaints and offer prompt resolutions, escalate where necessary
• Data processing and management of databases
• Log any property faults/issues with the helpdesk and inform the Facilities Management team
• Build professional relationships with clients, occupiers, guests, and stakeholders  

• Carry out Quality Assurance Checks/walk arounds (inside and outside the building)  

   

   

What you need 

• Experience working within the Property Management sector (desirable)  
• Administration experience (essential)
• Possess excellent communication, both written and verbal skills
• Strong academic background with good Literacy and Numeracy skills
• Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint 
   

Apply today to sian.davies@energipeople.com or click apply!